FAQ
Frequently Asked Questions
Answers to your most frequently asked questions from the Civil Engineering Group
1. What is the warranty period for your equipment?
All of our products come with a warranty ranging from 6 months to 1 year. The exact warranty period depends on the type of equipment purchased.
2. Do you offer after-sales support?
Yes, we provide comprehensive after-sales support, including installation, training, and technical assistance. Our team of expert engineers ensures that your equipment is up and running smoothly.
3. How can I purchase equipment from Sunrise?
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4. Do you offer installation services?
Yes, we provide installation services for all the equipment we sell. Our team of qualified engineers will ensure proper installation and setup of your devices.
5. Can I return a product if it is damaged or defective?
Yes, we accept returns for products that are damaged or defective. Please contact our customer service team within 7 days of receiving your product for assistance with returns or exchanges.
6. What brands of equipment do you offer?
We offer equipment from globally recognized brands, including GE, Philips, Hitachi, Siemens, Olympus, Tocon, Zeiss, Samsung, and many others.
7. How long does it take to receive my order?
Delivery times depend on the destination and product availability. Once your order is shipped, you will receive tracking details to monitor the progress of your shipment.
8. Can I request a quote for bulk purchases?
Yes, we offer competitive pricing for bulk purchases. Please contact us directly to discuss your requirements, and we will provide a customized quote.
